Frequently Asked Questions

Find answers to common questions about our beauty products and services

Are Focallure products cruelty-free?

Yes, FOCALLURE.US OFFICIAL is committed to ethical beauty. All our products are 100% cruelty-free and never tested on animals.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.

Do you offer international shipping?

Currently, we focus on serving our customers within the United States to ensure the fastest delivery times and best service quality.

What should I do if my palette arrives damaged?

Please contact our support team within 48 hours of delivery with a photo of the damaged item, and we will arrange a replacement immediately.

Are your products suitable for sensitive skin?

Our formulas are designed to be gentle; however, we recommend checking the full ingredient list on each product page and performing a patch test first.

Can I change my shipping address after placing an order?

Address changes can only be made within 2 hours of order placement. Please contact support immediately for assistance.